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Tech installed dish in front of my house without me being home...and in wrong place on my house installed.Cracked my baseboard drilling hole..2 days later got a bill for what Shaw says is the techs mileage?? which was never told I had to pay while ordering..not frigging impressed! Come on Shaw..you can do better then this..disappointed!

Reason of review: Bad quality.

Location: 1037 1st St E, Fort Frances, ON P9A 1L8, Canada

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Ann McDonald
Shopping Expert
In case you experience bad service quality you should immediately inform Shaw Cable customer service using a toll-free number 888-472-2222. Or you can use Shaw chat, Facebook messenger and Twitter Direct Message.

Support representatives are available every day from 7:00 a.m.

until 10:00 p.m. PT.
Guest

Iโ€™m not sure what happened to Shaw Cable. In Edmonton Alberta, I have been a loyal customer for years.

But over the past couple years I have watched the steady decline of services to the point where I have to wonder if their going bankrupt. There was a point where I had to turn off my cable services for a few months and they charged me $10.00/month just to keep my email address active !

Fast forward till now: they say they donโ€™t throttle their internetโ€™s speeds but clearly when youโ€™re watching a streaming tv show, your connection starts to stutter, with the fastest bandwidth they offer.. all I can say is that if I could get someone at Shaw to answer my call, Iโ€™d cancel them as my service provider, but I canโ€™t even cancel my service until they answer my call !

Guest
reply icon Replying to comment of Guest-1657336

Did they answer your call at all or xhat? Hope you find any resolution.

Guest
reply icon Replying to comment of Guest-1657336

I am also a Shaw customer for 19 years now and never had a problem or complaint about the service at all...until recently. My guide menu, Shaw on demand and pvr functions have been down for almost a week and they tell me they canโ€™t fix it and a service tech wonโ€™t be here for a week!

I am paying good money now for a service that is partially inaccessible and all the way inconvenient...

but the customer service reps donโ€™t seem to care...I would switch to Telus but I read the reviews on them and it doesnโ€™t look much better! There is no such thing as good customer service anymore....there doesnโ€™t need to be when they all provide the same *** service I guess!

Guest

Wow unbelieveable install for new service. If they install new service like 8n my suite, I would be be pissed.

I hope thry will repair the damage . They a huge company I s8jt see why not as this is your place. If they unwillingly repair it. You can file small claims or file damage report and charge shaw direct tech to pay for the damage.

It not right. I hope they make it right for you today.

Guest
reply icon Replying to comment of Guest-1630283

Thankyou! I'm hoping too!

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