Shaw Cable
Shaw Cable Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shaw Cable has a 1.6 star rating from 388 reviews; consumers are mostly dissatisfied. 44% would likely recommend. Rating distribution is heavily unfavorable. Reviews cite high price levels, frequent outages, poor Ignite equipment, long hold times, and problems with exchange, refund and cancellation policies; many want Shaw to offer a solution.
Positive Feedback
Some customers report helpful, polite agents, quick address changes, successful channel additions, and occasional strong internet support noted in Shaw Cable reviews.
Negative Feedback / Risk Areas
- Long hold times and unreachable customer service.
- Billing surprises, unknown charges, and double deductions.
- Refunds and cancellation disputes, difficulty porting numbers.
- Poor Ignite hardware, frequent outages and degraded TV performance.
- Post-merger service decline and lack of coordination with Rogers.
Key Takeaways for Future Customers
- Review your bill and subscriptions carefully before signing up.
- Expect potential wait times for customer service; prepare documentation.
- Request written confirmation for cancellations and refund agreements.
- Consider equipment ownership and service reliability when evaluating plans.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shaw Cable has a 1.6 star rating from 388 reviews; consumers are mostly dissatisfied. 44% would likely recommend. Rating distribution is heavily unfavorable. Reviews cite high price levels, frequent outages, poor Ignite equipment, long hold times, and problems with exchange, refund and cancellation policies; many want Shaw to offer a solution.
Positive Feedback
Some customers report helpful, polite agents, quick address changes, successful channel additions, and occasional strong internet support noted in Shaw Cable reviews.
Negative Feedback / Risk Areas
- Long hold times and unreachable customer service.
- Billing surprises, unknown charges, and double deductions.
- Refunds and cancellation disputes, difficulty porting numbers.
- Poor Ignite hardware, frequent outages and degraded TV performance.
- Post-merger service decline and lack of coordination with Rogers.
Key Takeaways for Future Customers
- Review your bill and subscriptions carefully before signing up.
- Expect potential wait times for customer service; prepare documentation.
- Request written confirmation for cancellations and refund agreements.
- Consider equipment ownership and service reliability when evaluating plans.
Media from reviews
Winnipeg, Manitoba
Tv not working
My phone wasn't working well, and I had to try 3 different telephone numbers to be able to speak to a Shaw customer service rep.
- It works for me
- I lose t v signal a lot of times
Preferred solution: Get it repaired. Technician is scheduled thanks
User's recommendation: Dial the number for your city
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, British Columbia
My bill is $37 more than last month. Why so much?
My bill was $93.20 for quite some time. I just got a bill for $129.89?
Thats a big jump! Was there an added feature I don't know about?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Vancouver, British Columbia
Shaw and Rogers don't talk, don't help. Then you pay.
Shaw and Rogers don't communicate and then expect you to set up everything, communicate with both, and pay if you don't. A man came to my door and sold a deal: TV, internet, and cell phones.
The technical service failed to help me and my family with the TV. The lack of cell service led to lost business with my wife's phone. Then, after I cancelled service with Shaw and returned the equipment in less than a week, Rogers charged me for the TV service I never received. I called after I got the bill.
They said I owe 631 dollars for not cancelling on time because I didn't call them.
Unkind and unethical companies. Don't do it.
- Internet
- And cells for family
- Good idea of a deal for tv
- Bad tech service and communication between shaw rogers customer
Preferred solution: Apology
User's recommendation: Don't sign with Shaw or Rogers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winnipeg, Manitoba
Waited 30 minutes on hold. Talked to rep. And went on trouble shooting with rep . Issue was resolved. Hours later the same issue came back….not satisfied. Rep is sending me a new tv remote.
Not have consumers on hold for over 20 minutes.
Have Shaw rep. Speak better English.
I signed up for Shaw cable in July 2025 so the Shaw tv remote is 4 months old and it does not work properly. Half the time the tv remote does not work!!!
Considering the cost of $212.00 a month it is unacceptable to have issues with the service
Calgary, Alberta
Great customer service
Address change was very simple. Great service.
Very useful. Highly recommend this company for internet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: WORST COMPANY EVER!!!
Rogers resolved the issue right away. My opinion of Rogers had significantly improved.
Supervisor explained why the request was initially denied (fraud prevention) and swiftly proceeded with the request. We have our home phone number back and it was nice to have a supervisor clarify the process.
A Rogers supervisor just called and promised me that the number will be ported to Telus. He explained that Telus was missing information on the original port request and to prevent fraud, the request was automatically rejected by Rogers.
Unfortunately, no one at Telus or Rogers had been able to clarify that information. I will update this review once the number is ported.
WORST COMPANY ON THE PLANET!!! We signed a contract with Rogers because they promised to cancel our Telus services for us.
They didn't cancel anything. We were being charged for both providers. So, we decided to cancel rogers. A month later, they're REFUSING to give us back our home phone #.
They're saying that our phone is fully active with Telus but they refuse to port our existing number to Telus. For God's sake, do I need to sue Rogers just to get our phone number back???
User's recommendation: DO NOT RECOMMEND!!!
Mwanza, Mwanza
Idiots running the asylum
You wonder why you are losing customers. Because you are like an ostrich forever with your head in the sand.
I pay for *** cable, and whenever I travel, I can't access it. Where's my refund for 2 months of non-service? This is frigging ridiculous. Why can't I watch baseball when I am out of the country?
How can we resolve this for you?
Not only must I seek out other streaming services to watch live baseball, but you would think if I record the *** game, I would be allowed to watch it anywhere in the world on Rogers Ignite.
I'm on the *** of cancelling because of your 19th-century rules and excuses. Idiots.
- Live in the dark ages
Preferred solution: the abililty to stay connected while travelling
User's recommendation: cut your cords and spend your money on a vpn
AEW Forbidden door not playing
AEW Pay Per View Forbidden Door wouldn't play Could not get a hold
of anyone from customer support and now the Pay Per View has ended.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edmonton, Alberta
Dissatisfied!! Have spent 2 hours with voice mail run around and counting. If you can believe worse then Telus! Shaw was great till Rogers came along. Discontinuing services!
impossible to reach customer service. For a "Communication Company" this is laughable.
I have been a business account for years having transferred from Telus for this same reason.
"Shaw" at that time was superior on all levels. Have to say the Rogers addition has been a disappointment.
User's recommendation: Do not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edmonton, Alberta
Have a loyalty dept to compete and address problems.
Have been with Shaw years , disappointed, in customer loyalty program.
I have been with Shaw forever, not as aggressive as Telus in terms of customer satisfaction. Rogers seems like it doesn't care.
- Local company
- Might as well speak to a computer
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWould like to lower my price take most of the sports channels off
The waiting time on the phone is way too long as senior the bill is way too high it is not good when you have to pay the bill and choose between food and d cable try to get someone who knows how to do this
Resolved: Moving
Everything was great until we tried to connect my son's PC to the wireless internet connection. Unfortunately, it didn't work; the PC didn't even see the Wi-Fi. If possible, I want this to be fixed ASAP.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShaw mobile
After waiting for 30 minutes, calling from Czechia to Canada at $2-$3/min, they hung up on me.
I pressed a number given to me so as to get to the technical department (2), but it did not work. Did not get through.
.Unknown charge on my bill.
I cannot get any help with finding about about a charge on my bill I have already spent 2 hrs. on hold by phone and have been trying on the computer for 1 hr.
and a half. No help for problems but they are very helpful trying to sell you something.
User's recommendation: Have a number that can be called and answered. After 2 1/2 hrs. on hold the other day they just told me to try again later and hung up. What a waste of my time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel services
Went Rogers store to obtain new phone and switch my mobile plan from Telus to Rogers. This would bundle all my home services to Shaw/ Rogers.
I was offered a terrible contract and was told that I would have to downgrade to Fido to be even near the cost of my old Telus contract. I went to the Telus agent and received new upgraded phones and a new contract which is $20 cheaper per month. I was asked if I would like to bundle my home services. The offer was for approximately $120 per month.
My old Shaw contract was approximately $320 per month. My contract with Telus for the same service plus free Disney plus is approximately $120 per month.
I was very disappointed with Shaw/rEogers since I have been a Shaw customer for more than 40 years. I hope that you can receive some value with this report.
Preferred solution: Apology
User's recommendation: Be very careful when signing a contract and make sure to negotiate a renewal at the correct time. Rogers will not notify you when your contract expires.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGet intertrying to get shaw service at my place like cable n wifi service
my place is unit 21 845 Carson drive williams labe bc v2g 3n9, thank you for your time and effort to try and help me with my issue. I hope that i get my cable and wifi hooked up a.s.a.p. thanks once again.
About
Shaw Cable, Inc. is telecommunication company. It was founded in 1966 under the name Capital Cable Television. Today company has over 3.4 million customers. Shaw cable started as cable company and nowadays they offer television, internet, home phone and bundles, voice services, data services, gateway, TV and video services. Shaw Communications consists of several companies: Shaw Direct, Shaw Broadcast Services, Shaw Business, Shaw Tracking, and Shaw Media. Company has great customer service that is available any time you need it. Also Shaw Communications tries to help people providing charity events. For example, Together is Amazing is targeted to gather food for food banks. Shaw Cable is headquartered in Edmonton, Canada.
Shaw Cable is ranked 547 out of 2384 in Telecommunications category
Canada
Companies Similar to Shaw Cable
Telus Communications
“Every time I call TELUS customer service I am on hold for 1-2 hours, it doesn't matter what day of the...“
Rogers Communications
“For a communications company, it is almost impossible to speak to anyone. All you get is an auto answer...“
Bell Canada
“Bell Mobility Worst Tech Dept Customer Service Dec 25th 2025-For 3 months their tech dept is telling me...“
Shaw Direct Canada
“EXPENSIVE The cost is ridiculously high. UNRELIABLE The service goes out in heavy rain and storms....“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
The rule isn’t Shaw’s. It is the network broadcasting the game.
The network makes all cable, satellite and streaming companies sign an agreement to only allow their content in the country you signed up in. There are geo-restricted tags on all live broadcasts and recorded content.