Shaw Cable Reviews

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Shaw Cable - Worst customer service
Shaw Cable - Worst customer service
Shaw Cable - Worst customer service
Tried to cancel my cable service thru phone since it was the only way to cancel it but waited from 5pm to 830pm ...they said it's gonna be 35mins wait but ended up more than 3 hrs but when you pressed the new customer service option you will be answered instantly and...
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23 comments
#1871174

Good day 2020-06-01 0918:37 Attn: shaw please NOTE that our FREE Public wi-fi doesn't WORK? shaw guest wi-fi doesn't WORK?

hidden network wi-fi doesn't WORK?

near vancouver Please FIX it. Please STOP WASTING our time IMMEDIATELY Thank you copyright (c) TM All Rights Explicitly Reserved Worldwide WITHOUT RECOURSE 2020-06-01 0925:46

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ID
#1605817 Review #1605817 is a subjective opinion of poster.
Location
Sherwood Park, Alberta
Service
Shaw Cable Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Shaw Cable stealing my money

Sept10 I had enough of this *** company and their shenanigans and called to end my service. Not only did I spend an hour trying to speak with someone but when I did they handed me to an illiterate manager who was rude and literally was not going to let me leave them without jumping through more hoops. In any case I sent in my equipment which they received and removed my credit card from my account. Today they stole $85 off that card. I am going to the bank first thing tomorrow and I will initaite fraud charges on them if at all possible. BASTARDS!!!!!!!!!!!!!!

User's recommendation: DO NOT BECOME A CUSTOMER OF THIS *** OUTFIT !!!!

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1 comment
#2079743

take them to court for fraud and hope they don't charge you anymore money.

ID
#2984696 Review #2984696 is a subjective opinion of poster.
Location
Edmonton, Alberta

Complaint

My neighbor is a shaw customer. Shaw has a temporary coax cable going to his house for his service. Temporary is ok within reason but it goes around my property to get to his house and its been there for over a year. This needs to get fixed. Frustrated neighbor.
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ID
#2980595 Review #2980595 is a subjective opinion of poster.
Location
Calgary, Alberta

Disconnect service

The reason why I disconnected my service cancel my contract returned all my equipment was I was told the area I was moving to did not have service this was not true as I talk to Technician that was installing a service and said that the system hadnt been updated to show that there was service in the area now I have paid for disconnecting cancelling my contract and have received several calls from some collection agency which I find very Disingenuous of Shaw cable Ive been a customer and Ive always paid my bill and dont feel Shaw cable Hes a company I would recommend anybody else due to their lack of customer service
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ID
#2969687 Review #2969687 is a subjective opinion of poster.
Location
Vancouver, British Columbia
New Reviewer

Cannot access online account.

I get " access denied, wrong password, page no longer exists. Long wait on telephone... then I can't hear you.. I'm disconnecting.. call back later" there is no way to get answers or correct problems or even order.

User's recommendation: be prepared to wait long times and be very frustrated.

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ID
#2969327 Review #2969327 is a subjective opinion of poster.
Preferred solution
access to someone from shaw to provide information and resolve issues.

Cancelling account

They have double the prices of everything and won't even try to price match. Terrible service and won't ever go back now
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1 comment
#2075781

pretty soon shaw wil become rogers like they wrere back in the 90 and shaw bought rogers and rogers turn to buyout shaw, cannot win.

ID
#2958124 Review #2958124 is a subjective opinion of poster.
Location
Prince George, British Columbia

Programing

The last Tech I spoke to was Kate from Vancouver. She was unable to get On Demand working. Still isn't working.
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ID
#2954667 Review #2954667 is a subjective opinion of poster.
Location
Winnipeg, Manitoba

Ongoing problems with my cable and internet services.

Over the past few months we continue to have cable and internet connection issues, but theres never a problem getting billed for full service from them. Just have to bend all the way over and take it like champ. Thanks Shaw especially Id like to thank the technicians in Nepal or Indonesia or wherever my call is directed to. Shaw you are a *** bag company, your call centres employ slave labourers for next to nothing so Shaw can fatten up.

User's recommendation: My complaint will go nowhere, regardless !!

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1 comment
#2075254

no kidding shaw being an a bag company but cant say as i'm no longer their customer. hope you get it recify soon or file for violation of contract and offering out of canada support.

ID
#2954495 Review #2954495 is a subjective opinion of poster.
Location
Edmonton, Alberta

Bad service

Horrible service, discrimination, neglect. A cable line is down on my neighbors' driveway since October the 6th. Nothing is being done by Shaw cable. On October the 7th, after a long argument, finally they send a technician who show up an hour and half late, and he didn't do anything because he didn't have the proper equipment to work. No solution, no answer, nothing is being done. They don't care about their customers at all.
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1 comment
#2074740

screw shaw and hope everyone switches to a better company

ID
#2950075 Review #2950075 is a subjective opinion of poster.

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New Reviewer
My 2 year old accidentally ordered the Sunday nfl ticket (will end up costing us $200) and I am being told it cannot be refunded, and the agent I talked to really didnt care enough to find a way to rectify the situation (ex a credit or anything) extremely disappointing...
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2 comments
#2073791

if you want to cancel your account, do it right on your bill date so you can get a two month in advance credit. so hope nfl ticket 200 dollars can be eaten and customer wouldn't pay for it.

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ID
#2947344 Review #2947344 is a subjective opinion of poster.
Location
Saskatoon, Saskatchewan
Pros
  • Having cable
Cons
  • There is no customer service
  • Terrible service
  • Everything about their customer service
Loss
$200
Preferred solution
Full refund

Verry slow wifi

my wifi is so slow everything takes 10 min to load up and keeps freezing can never get through to customer service ever .....its like they dont care...why are they charging me full price for a product that does not do as advertised
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ID
#2941404 Review #2941404 is a subjective opinion of poster.
Location
Red Deer, Alberta

Bad info

I was scheduled for tv connection between 8:00-11:00 October 4 the address is apt304 6**-**rd av see Calgary phone number 403-305-**** I went to to the shopping mall at chinook centre and filled out the agreement 10 days ago the personal I tack to filled all out I looked after all good he had a problem submitting called the boss after few changes was good now was on hold for 1hr and 15 minutes got cut off called back then on hold for another hour the gentleman said no Shaw person needed thats back to your representative his . I told the person assisting me not enough cable then he said someone will be there between 4:30 and 6:30 it is now 7:15 this is all shaws input
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1 comment
#2072572

?? if you didn't have cable yet, you cancel with out penalty. rogers bought shaw out as well just letting you know

ID
#2937469 Review #2937469 is a subjective opinion of poster.
Location
Winnipeg, Manitoba

Until now my cable line from main box to my house not yet fix

No direct line yet from main box to my house. Old line was not working anymore. I used my neighbor line for more than 3 yrs already. I appreciate if somebody fix it. Thank you.
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ID
#2937206 Review #2937206 is a subjective opinion of poster.
Location
Winnipeg, Manitoba
New Reviewer

Not getting help

Shaw Winnipeg refuses to help me out so that I can get access to my bill and account. All they say is call technical.

User's recommendation: Not likely if I don’t get a phone number for technical.

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ID
#2936656 Review #2936656 is a subjective opinion of poster.
Preferred solution
The number to call technical

Hopeless Customer Service

Shaw has given up on their customers since word of sale to Rogers. Talked into a Blue Curve after the PVR stopped working properly. After six months I am having issue with Blue Curve shutting down. I can't even get service to speak to someone to cancel. Last hold was three hours. I was with Shaw for over thirty years.

User's recommendation: Do Not Go To Shaw.

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ID
#2935961 Review #2935961 is a subjective opinion of poster.
Location
Duncan, British Columbia
Preferred solution
Deliver product or service ordered

Connecting wifi

Shaw Cable - Connecting wifi
I cant plug-in my equipment. I just moved to a new place and I cant plug in my modem. Is there a way to show how I can do it? ..
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ID
#2926595 Review #2926595 is a subjective opinion of poster.
Location
Saskatoon, Saskatchewan

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