filters
State:
Show
City:
Show
Product:
Show
Show

Shaw Cable - Long waiting time for customer service. No result.

I am a 15 years shaw customer and recently experienced a very poor customer service with very long waiting time and no results. Several times called and waited for a long time, no one to answer the call.
Company wrote 0 private or public responses to the review from 22 hours ago.
1.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
#1420497
Reply to reviews
I have been trying to get the new Shaw Blue sky TV . I have had 6 technical shaw people at my house to install it . At this time I still have 3 of 7 Boxes that don’t work. I have been lied to no less than 4 times by staff. I have another appointment on Dec, 11th 2018 ,...
Read more
Company wrote 0 private or public responses to the review from Dec 08.
#1418603
Reply to reviews
I am trying to access my shaw email on my phone and I pad. Shaw refuses to help because they say it is a "third party". So, I pay for the service and they won't help me set up my email? Thanks for no help Shaw. It is celar that i shoudl n longer have a Shaw email...
Read more
Company wrote 0 private or public responses to the review from Nov 28.
1.0
I didn't like
  • No help
#1409848
Reply to reviews
Show

Shaw Cable - Customer Care Review

Selective communication not identifying a 5 year locked in contract, only a "guarantee on rate for 5 years" These are the actions of a weasel. Waiting for reply from a "communications company" for 4 days? These are the actions of man that would take money from a child.
Company wrote 0 public responses to the review from Nov 27.
1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1409412
Reply to reviews
been on hold for almost 4 hours! its ridiculous!
Read more
Company wrote 0 private or public responses to the review from Nov 25.
Anonymous
Cory Richard

They layed off alot of workers this past spring. It only gets worst trust me. I have shaw and never had to call yet for anything. I hope you can use chat I heard it bit faster...

#1407259
Reply to reviews
25+ year subscriber Signed up for a 2 year plan august 2017. Oct 2018 notice $40 credit missing from the promotion on the bill, call to complain. Full promotion reinstated as "goodwill " but not for the 3 months that they shorted us. $120 over billed and they offered...
Read more
Company wrote 0 public responses to the review from Nov 21.
1.6
#1405545
Reply to reviews
40 mins on hold, no ability to have communication with retention termination or supervisor. Agents unable to help with anything. Corporate policy is to frustrate and wast your time with no intention to offer actual service. Switching to Vmedia for better offering at...
Read more
Company wrote 0 public responses to the review from Nov 18.
Anonymous
Cory Richard

what did have before with shaw? internet 15 was only 79 plus tax, is that all you had? gl with vmedia

1.5
#1403158
Reply to reviews
Show

Shaw Cable - Worst service ever been place on hold for 40 minutes

They really good at stilling money I paid my bill and could see that credited and every month you have to check and call them stay one hour on line worst service ever I would never recommend someone to use Shaw cable they really do not care about the clients
Company wrote 0 private or public responses to the review from Nov 18.
#1403032
Reply to reviews
I hate having to call Shaw because I know I will have to wait a very long time to speak to someone. Today, I waited one hour to get assistance. The irony is....they are a telecommunications Company!!!!! UGH. I am tired of having to watch the same programs, over and...
Read more
Company wrote 0 private or public responses to the review from Nov 17.
Anonymous
Anonymous

Try Vmedia great deals.

Anonymous
Cory Richard

Telus has a great deal on the pure fiber internet and optic TV, might be time to check them out, eh?

1.3
I didn't like
  • Long waiting times
#1402695
Reply to reviews
Shaw is garbage, everything shaw pretends to stand for is garbage, the shaw website is *** garbage and the people who work at shaw are garbage.
Read more
Company wrote 0 public responses to the review from Nov 14.
Anonymous
Cory Richard

You having problems with Shaw, i have no problems. have bluesky TV and inet 150. thinking bout going back to sasktel next year once i can afford my buyout. i hope you have a g...

#1400499
Reply to reviews