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Shaw Cable review - Worst customer service
Shaw Cable review - Worst customer service
Shaw Cable review - Worst customer service
Tried to cancel my cable service thru phone since it was the only way to cancel it but waited from 5pm to 830pm ...they said it's gonna be 35mins wait but ended up more than 3 hrs but when you pressed the new customer service option you will be answered instantly and...
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16 comments
Shemekia
#1778360

Yesterday 2 hours no call back. Today (November 17/19) another 2 hour wait.

Used the chat room to get some satisfaction and all they wanted to do was switch my billing to pick it off of the net. Could not get that through the guys head.

Been a custom 10 years and now I what to put on the sport package to watch CFL football and here I sit waiting on the second call today only thirty five minutes and waiting at the present time 1 and a quarter hours. Maybe it would be time to move back of BELL!

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Most Helpful
Review
#1605817 Review #1605817 is a subjective opinion of poster.
Service
Shaw Cable Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.5
Details
With yet another rate increase dumped on me,I took shaw up on their 'upgrade to bluecurve total tv' black friday package to get a better long term rate. (I was seriously looking at Telus, and now I'll have to look again). I learned that I would need their new...
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Review
#1729446 Review #1729446 is a subjective opinion of poster.
Service
Shaw Cable Customer Care
Reason of review
Poor customer service
Preferred solution
Make it GO Jordi. Remove your unnecessary constraints and port blocks (Esata/Ethernet) on hardware.
Tags
  • Bluecurve Player

Shaw Cable review in Calgary, Alberta: Go with a different provider

1.0
Details
I've been trying to cancel my Shaw services and have call in twice, was on hold for nearly three hours the first time before being cut off, and have currently been on hold for a hour and a half this time. Shaw's service is shameful - no short term deal is worth this headache!
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Review
#1729244 Review #1729244 is a subjective opinion of poster.
Service
Shaw Cable Customer Care

Shaw Cable review in Vancouver, British Columbia: Speak up.

1.0
Details
I am wondering why we are bombarded by Shaw commercials every time there is a commercial break.I know I am a Shaw customer, enough already !
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Review
#1729175 Review #1729175 is a subjective opinion of poster.

Shaw Cable review in Squamish, British Columbia: Go with anyone except Shaw for cable tv service

1.4
Details
" Trying " to cancel my cable tv service... waiting, waiting , being switched around from person to person.. finally after 1hr 20 minutes , they tried to talk me into not cancelling...what a bunch of assholes...i hope they all go into poverty when they soon stop pumping oil,
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1 comment
JellyDoll
#1787995

Wow. Merry Christmas to you too.

Review
#1728504 Review #1728504 is a subjective opinion of poster.
1.0
Details
Our Blue Curve TV package which we agreed to have for two years at a set fee has been absolutely nothing but trouble. The remote or TV is slow and erratic - ie. races ahead and shoots to the end when we try to go forward a wee bit. It doesn't allow us to record and go...
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Review
#1728191 Review #1728191 is a subjective opinion of poster.

Shaw Cable review in Vancouver, British Columbia: Not impressed

3.0
Details
Too many repeats!!! channel 13 suppose to be price is right, TV guides, But!!!!!!!! it's cityline Correct it!!!!!! Again!!!!! Way to many Repeats
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Review
#1726953 Review #1726953 is a subjective opinion of poster.

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Verified Reviewer

Shaw Cable review in Victoria, British Columbia: Just say "No!"

1.2
Details
My husband has been on the phone trying to connect with Shaw Cable for 3 hours as of 5 PM today. That is the worst customer service I've ever heard of. We have not dealt with them for over 12 years. He gave up at 5:30 PM.
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1 comment
Anonymous
#1787085

More to the Shawful customer service...Husband went to Shaw store to return box but they verified by phone that his mother was the account holder and she wanted to cancel. Done with Shaw forever.

Review
#1725731 Review #1725731 is a subjective opinion of poster.
Service
Shaw Cable Tv Service
Cons
  • Absolutely zero customer service for accounts
Reason of review
Poor customer service
Loss
$150
Preferred solution
Answer the damn phones in customer service!
Tags
  • On Hold with Shaw

Shaw Cable review: Go else where

1.0
Details
I'm sick and tired of having all my channels moved every month. Global was on 336, then 2 now 214 what the *** will it be next month. What channels do I get. I pay for all channels but every month they are moved to a different channel #. I don't know what the *** channels I get. All I know is I pay pay pay $157 every month With no indication of what channels I pay for. Time to through everything in the garbage and go DIRECT
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1 comment
Anonymous
#1786087

What you mean go DIRECT?, you have Shaw direct?

Review
#1724079 Review #1724079 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Shaw Cable review: *** hole

1.0
Details
These *** shut there internet down late at night when theres no customer service .. how convenient. U should refund me . I cant even call to find out y theres no service . I'm done with these ***
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1 comment
Anonymous
#1785599

These people they do maintenance every night, that why their internet and TV and business and residential phones shut down at night but only intermittent. prepare to be on hold to cancel as you won't get them.

sorry i'm happy to say i was glad i cancelled in august after 26 minutes call back.

merry Christmas and many more. have a good morning.

Review
#1723443 Review #1723443 is a subjective opinion of poster.

Contact Shaw Cable Customer Service

Website:
Mailing Address:
30, Quebec ST
OTTAWA, ON K1A1H3
Canada
Phone:
(888) 472-2222
All Shaw Cable Contacts

Shaw Cable Products and Services Reviews

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Latest Question

Shaw Cable Questions
1.0
Details
I have been a customer for a very long time, I recently moved and when I went to switch my service, they offered me an upgrade to my PVR and faster internet but I needed to sign a contract (absurd for a long-time customer), then when I moved, nothing worked and I...
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1 comment
Anonymous
#1785402

I hope you not in the hook for a cancellation fees as you should be with in 10 days . Wish u luck and merry Christmas

Review
#1723092 Review #1723092 is a subjective opinion of poster.
Service
Shaw Cable Internet Service