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Internet jumps off line every 60 seconds or so. Call them. They tell me I can get a new modem but I have to pick it up... ok sure oh yah and the code I am on they can't use this modem so I have to pay 5 dollars extra...fine... so I pick it up and instal it and I still...
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#1281452
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These brutal customer service reps did for the latter half of this year all the way up until now was lie through their teeth. I was paying them off for several and kept asking them if I was caught up and kept getting the same answer yes I was. But all in all I noticed...
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#1280153
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I recently moved into a new apartment building. Cable is included in the rent so all I had to do was contact the person at Shaw who took care of the account. I sent an email requesting a cable box be sent to me and it came by canada post within 5 days. I sure am glad...
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1.2
I didn't like
  • Poor service and quality
  • High fees
#1280129
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I have tried over the last 3 days unsuccessfully to get a voice on the phone. Started waiting at 9:30 at night which one would think is not a busy time. So far have heard the same nauseating recording for 1 hour 15 minutes and counting. What the *** is happening to...
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#1277967
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Many reasons to NEVER recommend Shaw to anyone you care about. So I have NUMEROUS horror stories about Shaw. I will share the most recent. So I have ALWAYS paid my bill on time, I actually take pride in not owing companies anything and never falling behind. I have used...
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1.1
I didn't like
  • Contact
  • Experience today
  • Incompetent staff
#1275498
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Was paying monthly for HDPVR , over paid by one month, $11.20 show on my account. Was told by the phone agent that I spoke with that it will take 5-6 weeks for Shaw to reverse the $11.20 to my bank account . Isn't that sound odd. At my company where I work, we will...
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#1274559
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Unacceptable wait time to speak to a HUMAN on the phone...Not a much better wait time to Chat online. No longer able to make billing arrangements with a human being. NOT a Flexible system. Conflicting information given online and on the phone by agents. It seems that...
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#1274472
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I phone before 8:00 am got told I'd have 15 to 50 minutes to wait or I could get a call back in the same amount of time, so I went with the call back. I waited over an hour so I called back and have been waiting over an hour longer. I had an appointment this morning to...
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#1274364
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When I transferred my phone from Telus to Shaw, the Shaw technician did not connect the phone probably. I called Shaw technical support and the problem could not be solved as well, so they made an appointment sending in a technician. However, Shaw technician missed the...
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#1273785
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Why is my tv not tuning channels? How do I fix? Why is my tv not tuning channels? How do I fix? Why is my tv not tuning channels? How do I fix? Why is my tv not tuning channels? How do I fix? Why is my tv not tuning channels? How do I fix? Why is my tv not tuning...
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#1266760
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