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2.1

Shaw convinced me to switch to blue sky from their previous system During the install the service rep was unable to return my system to its' original state and explained his job was to simply put in the new boxes and a new router for wifi. I contacted "Raoul" (from Winnipeg) at tech support and he advised it was not Shaw's problem and that I would need to pay a third party to get things up and running properly.

I disagreed and requested a proper technician on the next service call who knew what to do. "Raoul" said Shaw does not do that and I was to "get who you get" but all are trained the same; however, if who I get "happens" to know how to fix my problem then great, but no promises. I told him I knew I needed a DA converter and if he could assure me one would be provided I could take it from there. He said he did not know if that type of thing is provided in the service trucks but if it is it might be provided but, no promises.

The conversation became circular as per the script and I explained I will demand what I want as opposed to accepting something I do not.

In short I concluded the service personnel are improperly trained and "Raoul" was not only rude and argumentative, bit passive-aggressive.

I do not appreciate being talked down to as a customer since Shaw's inception and found "Raoul" to not only be unprofessional, but dismissive. I received absolutely no assistance with my problem other than to pay for outside help to make Shaw' system work- unacceptable.

Reason of review: tech support.

Preferred solution: Price reduction.

Location: 4700 Kingsway St, Metropolis at Metrotown, Burnaby, BC V5H 4N2, Canada

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