3.0
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Poster increased review rating.
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Update by user Oct 12

They corrected the billing error

Original review posted by user Oct 11

Never sign a term contract with Shaw.Signed up for Shaw Internet 150.

Less than 1 month later for reasons outside of our control we had to move locations and Shaw wasn't able to transfer it so we were charged a $400 cancellation fee. When I spoke to a Shaw representative they said they coudn't do anything about it and we'd be on the hook for the full amount.

I'll be canceling every Shaw service we have and transferring it to Telus, where at least I would get an Xbox or a TV for this level of fraud.THERE IS A REASON THIS COMPANY RANKED SECOND LAST IN CUSTOMER SERVICE!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $401.

Preferred solution: Price reduction.

I liked: Leaving shaw.

I didn't like: Incompetent staff, Marketing spam, Argumentative customer servioce.

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