filters
state:
Show
city:
Show
product:
Show
I have been a customer for 1.5 years and the performance to this point has been average. Of late, it has gotten worse. have been on hold for 5 hours today. Yesterday I was on hold for 4 hours. The day before that I was on hold for 2 hours for customer service. I am...
Read more
#1287193
Reply to reviews
I was with shaw for about a year and in that year, tgey have ripped me off in almost every way possible..from repeatedly double billing me, to cutting me off for owing tgem 25.00.. really, shaw??? You arent worth a quarter and whenever they send their slaves out to...
Read more
#1284791
Reply to reviews
Internet jumps off line every 60 seconds or so. Call them. They tell me I can get a new modem but I have to pick it up... ok sure oh yah and the code I am on they can't use this modem so I have to pay 5 dollars extra...fine... so I pick it up and instal it and I still...
Read more
#1281452
Reply to reviews
These brutal customer service reps did for the latter half of this year all the way up until now was lie through their teeth. I was paying them off for several and kept asking them if I was caught up and kept getting the same answer yes I was. But all in all I noticed...
Read more
#1280153
Reply to reviews
I recently moved into a new apartment building. Cable is included in the rent so all I had to do was contact the person at Shaw who took care of the account. I sent an email requesting a cable box be sent to me and it came by canada post within 5 days. I sure am glad...
Read more
1.2
I didn't like
  • Poor service and quality
  • High fees
#1280129
Reply to reviews
I have tried over the last 3 days unsuccessfully to get a voice on the phone. Started waiting at 9:30 at night which one would think is not a busy time. So far have heard the same nauseating recording for 1 hour 15 minutes and counting. What the *** is happening to...
Read more
#1277967
Reply to reviews
Many reasons to NEVER recommend Shaw to anyone you care about. So I have NUMEROUS horror stories about Shaw. I will share the most recent. So I have ALWAYS paid my bill on time, I actually take pride in not owing companies anything and never falling behind. I have used...
Read more
1.1
I didn't like
  • Incompetent staff
  • Contact
  • Experience today
#1275498
Reply to reviews
Was paying monthly for HDPVR , over paid by one month, $11.20 show on my account. Was told by the phone agent that I spoke with that it will take 5-6 weeks for Shaw to reverse the $11.20 to my bank account . Isn't that sound odd. At my company where I work, we will...
Read more
#1274559
Reply to reviews
Unacceptable wait time to speak to a HUMAN on the phone...Not a much better wait time to Chat online. No longer able to make billing arrangements with a human being. NOT a Flexible system. Conflicting information given online and on the phone by agents. It seems that...
Read more
#1274472
Reply to reviews
I phone before 8:00 am got told I'd have 15 to 50 minutes to wait or I could get a call back in the same amount of time, so I went with the call back. I waited over an hour so I called back and have been waiting over an hour longer. I had an appointment this morning to...
Read more
#1274364
Reply to reviews