Anonymous
map-marker Surrey, British Columbia

I lost my motem in my move

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I list my motem and the gentleman that helped me was very nice and got me set up with a new one to be delivered as soon as he could. It would have been more convenient to be able to pick one up at a location in winnipeg, but I understand with covid and all. Thank you
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User's recommendation: 5 star recommendation

Vincent W Gat

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Verified Reviewer

They're blocking all my emails

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I'm not even a Shaw customer but they're causing me huge grief regardless.

I have a business that serves hundreds of other businesses in Alberta and western Canada, but for some reason earlier this year Shaw has decided to start blocking all of my emails to its customers, which means any of my customers who have a Shaw email address can now no longer receive emails from my business.

I contacted Shaw about this several times, and most of the customer service reps I talked to had no idea what I was talking about. They just couldn't understand what I was saying for some reason and it was painful to come up against that kind of incompetence.

Eventually after many phone calls and emails to Shaw I got to speak to a supervisor who understood the issue but didn't know why it was happening. He promised to look into it, but that was about four months ago now and I haven't heard anything.

I still can not send emails to any Shaw email addresses.

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Preferred solution: I would like them to stop blocking my emails from support@timesavr.net

User's recommendation: Don't use Shaw email addresses.

Anonymous
map-marker Winkler, Manitoba

I have not had any help so far, but on the 2nd a repairman will come to see why I don't have anything except ...NO SIGNAL..

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NO SIGNAL ON TV have had two receivers both are not working. This has been going on for 4 weeks!!!!!!
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User's recommendation: Do not get Shaw tv

1 comment
Guest

i heard they doing some transiting to rogers takeover. maybe I'm thinking it what happening.

Anonymous
map-marker Invermere, British Columbia

Complete lack if service and follow up.

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Tried to hook up a 5g modem with a 3 year plan. The modem did not work.

We called and tech tried to fix the problem but could not. A service call was booked for 3 WEEKS out. We then tried to hook up our old modem but it did not work because tech had turned it off? We were then told we had to wait till the tech came out to get the old one working again.

Our security system, our smart tv works off of wifi. Thus was totally unacceptable!

We were then transferred to billing who gave us a long story about how they had to bill us for a new installation and the old modem and once the bill came through we would have to call to get it reversed.

Billing even tried to blame us for the problem!!

This while process took over 2 hours.

We are very concerned that our billing will now be incorrect and why we have to call back to have a charge reversed is head shaking. We are very frustrated and upset at the lack of support we received.

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User's recommendation: Use telus or? But not Shaw

Gurmej C

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Verified Reviewer
| map-marker Calgary, Alberta

Store visit at calgary sunridge mall

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I was sent to store by customer service agent to show my agreement. The lady at store refuse to see agreement and was very rude. When I talked to supervisor he listened little bit but when I complaint about the rude lady I was being asked by the supervisor to leave the store. Very rude staff. Not any manners. Totally disappointed by their service being a customer from last 20 years with shaw
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Pros:
  • Long time customer
Cons:
  • Not a trust worth company no honour
  • Service

Preferred solution: Take reasonable action against that staff may be termination

User's recommendation: Do not go to Sunridge mall location in calgary

1 comment
Guest

If yu lucky, try call them or chat bout your conrac and or telus will buyout your contract. File bbb against company staf. Hope you get her id.

Hans L Owk
map-marker Vancouver, British Columbia

Need code to return equipment

Was given wrong code to return equipment to you. I cannot believe I have to go through this just to get the proper code since I was given the code previously
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JJ C Tfv

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Verified Reviewer
| map-marker Athy, Kildare

Billing

Hi the person that was over the contract on my place has left the country i have the username and the password for the account but its a 2 step sign in code and the phone number no longer is turned on im trying to login to pay the bill but i cant its located at 3176 east 4th im currently in Ireland so id appreciate if you emailed me jj94.civils@***.com
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Airdrie, Alberta

Cable box issues

All okay. Technician came out. Whoever took the call in the office wasnt entirely with it. Box had to be activated.
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Harvey M Oep
map-marker Sault Sainte Marie, Ontario

No signal through cable connection

Good afternoon Im trying to get cable going upstairs and it keeps telling me that I have no cable connection no signal tried other the same thing happens the downstairs is working but not one upstairs
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Preferred solution: Let the company propose a solution

Cindy B Fio
map-marker Calgary, Alberta

Staff do not understand

I have been trying to get a specific channel changer for my mother Who does not have a great eyesight, and they keep sending her the same one that she got with her new system, and she cannot see, so now we have three of them I give them the exact model number, and they still cannot send the right one
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Preferred solution: Deliver product or service ordered

Tim S Bwt

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Verified Reviewer
| map-marker Winnipeg, Manitoba

Not getting bill

U have no time to send me my bill every month but u have Tim to send me nasty phone messages threatening to cut my service off. All I want is my monthly bill so I can pay it!!!!
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User's recommendation: Maybe Bell is a better option

1 comment
Guest

Switch to bell . Shaw is like Roger's now sometimes they nit getting bills abs or very oiir customers service.

Ron A Zbc
map-marker Langley, British Columbia

Tried to phone. Kept getting sent to chat. Chat sent me to some agency that wanted me to pay for service. Shaw customer service is no customer service at all

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Read above. Are u kidding. This is garbage. My complaint doesnt need a 100 symbols. I just want a phone call and my cable fixed.
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Loss:
$1
Cons:
  • Contact

Preferred solution: Talk to me

User's recommendation: Don’t trust shae

Darren N Nal

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Verified Reviewer
| map-marker Edmonton, Alberta

My internets not working right

Well I have more time on my hands to send more complaints because my Internet is not working again 20 minutes on five minutes off 20 minutes on five minutes off can you please try and fix it or give me a call and I can try and help 780994 ****
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Preferred solution: Let the company propose a solution

Krimson Udg
map-marker Calgary, Alberta

I need information on an account that was put under my name

A woman named Victoria Armstrong used my name Dawn Mills to hook up the services She has agreed to phone you guys and have the account put back to her name so my name could be taken off from that I dont have the account number so Im going to need to talk to somebody so you can give it to me and so also that you are aware that I give my permission for her to contact you guys pertaining to this bill this bill is not in Irricana this bill was in Calgary
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User's recommendation: Have patience because we don’t deal with people know it’s computer

Anonymous
map-marker Canmore, Alberta

Account Number 0990139****

Hello, I ask you to terminate the services provided. due to withdrawal from the sublease. February 24 2022, will be my last day at: Unit 413 - 521 Old Canmore Road, Canmore , AB T1W0M4
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